Privacy Policy

Last Updated: 01-01-2025

Takpie Limited ("we", "our", "us" or "Takpie") is committed to protecting the privacy of all users of our website Takpie.com, or mobile applications (together, the "Sites"). Please read the following privacy policy that explains how we use and protect your information. We are the "data controller" of the information we process, unless otherwise stated.

1. CONTACT DETAILS

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details:

• By contacting our general customer services team at: takpie77@gmail.com
• By contacting our Data Protection Officer: takpie77@gmail.com

2. HOW WE COLLECT YOUR INFORMATION

We collect your personal information when you interact with us or use our services, such as when you use our Sites to manage your store and transactions. We also analyze how visitors use our Sites to improve our services and optimize the customer experience.

We collect information:

• When you create an account or modify account settings.
• When you add products, manage orders, and process transactions.
• When you give us consent to contact you via email, phone, or message for marketing campaigns.
• When you contact us directly for support or inquiries.
• When you browse and use our Sites (before and after creating an account).

3. INFORMATION WE COLLECT FROM YOU

When you visit the Sites or use the Takpie mobile app, you may be asked to provide personal details, including:

• Name, email address, phone number, and business details.
• Payment and transaction details.
• Store location and delivery addresses.
• Technical data such as device information, IP address, and browsing behavior.

We may also collect feedback, chat messages, and support inquiries to improve our services.

4. USE OF YOUR INFORMATION

We will only process your data when necessary and permitted by data protection law.

We use your information:

• To provide access to our services and manage your account.
• To facilitate order management, payment processing, and delivery tracking.
• To send service-related notifications and respond to inquiries.
• To personalize your experience and improve platform functionality.
• To prevent fraud, enhance security, and ensure regulatory compliance.
• To send promotional offers and updates, where you have opted in.

5. COOKIES

We use cookies to enhance your experience and track website performance. You can manage cookie settings in your browser. For more details, refer to our Cookie Policy at Takpie.com/cookies.

6. RETENTION OF YOUR INFORMATION

We retain your information as long as necessary to fulfill our services or comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

Retention factors include:

• Legal and regulatory requirements.
• Contractual obligations.
• Fraud prevention and dispute resolution.

7. DISCLOSURE OF YOUR INFORMATION

We share your data only when necessary for service delivery, including:

• Payment processors and fraud detection services.
• IT service providers and cloud storage solutions.
• Customer support and marketing service providers.

We may also share information:

• To comply with legal obligations.
• To enforce our terms and prevent fraud.
• If Takpie undergoes a merger, acquisition, or business restructuring.

International data transfers comply with appropriate security safeguards.

8. SECURITY

We implement strict security measures to protect your personal data against unauthorized access, loss, or misuse. However, online data transmission is not entirely risk-free, and users are responsible for keeping account credentials secure.

9. YOUR RIGHTS

Subject to applicable laws, you may:

• Request access, correction, or deletion of your data.
• Object to data processing or request restriction.
• Opt out of marketing communications.

To exercise these rights, contact us at takpie77@gmail.com.

10. CHANGES TO OUR PRIVACY POLICY

We may update this policy from time to time. Changes will be posted on our Sites, and significant updates may be communicated via email or push notifications.

This Privacy Policy was last updated on: [Insert Date]

11. COMPLAINTS

If you have any concerns or complaints about our privacy practices, please contact us:

• Website: Takpie.com/contact
• Email: takpie77@gmail.com

Thank you for choosing Takpie.